Duyfken Volunteer Responsibility
Job Title: Volunteer Duyfken Foundation Guide
Supervisor : Volunteer Coordinator
Provide all visitors with an accurate Historical and Educational interpretation of the Duyfken replica whilst providing a safe environment.
Provide the maximum amount of time available while the ship is berth at Fishing Boat Harbour Fremantle or on numerous locations on the Swan River. Open time (10:00 to 17:00)
Volunteer Guides Responsibilities:
- To provide historical, educational interpretation and hands on experience for visitors as they step back into history of those who actually worked and lived aboard a 16th century ship.
- Where required assist Duyfken visitors on and off the ship.
- Will be required to manage school groups, special interest tours and group tours.
- Separate school groups from other visitors.
- Ensure visitors on the Duyfken to have an extraordinary and inspirational experience onboard.
- On sell Duyfken merchandise when appropriate.
- Record the number of visitors on the Duyfken.
- Report all OH&S incidents and additional issues to your Volunteer Coordinator.
- Sound knowledge and/or interest in maritime history, tall ships, local history, education and tourism.
- Provide custom service excellence while distributing information to the visitors.
- Good communication skills and the ability to communicate clearly to a multitude of individuals.
- Ability to work with a minimum of supervision or in a team environment.
- Clear recognition for volunteer guides by incorporating Duyfken attire and wear good, clean casual dress.
- Ability to control large crowds, primary and secondary school students of various ages and busy situations.
- Able to follow a Daily Roster.
- Required to be rostered within confined spaces of the ship.
- Able to respect the principles of Workplace Diversity, Industrial Democracy and Occupational Health & Safety.
- Training session with Duyfken staff prior to the ship’s arrival.
- Familiarisation visit prior to the opening of the ship.
- Guides issued with a Duyfken Replica booklet, containing information on operations, emergency procedures, interpretative and historical information about the ship.
- 20% off Duyfken merchandise
- Duyfken Polo Shirt
- Duyfken Bucket Hat
- Duyfken Foundation Certificate of Service