Duyfken Volunteer Responsibility

Job Title: Volunteer Duyfken Foundation Guide

Supervisor : Volunteer Coordinator

Mission:


Provide all visitors with an accurate Historical and Educational interpretation of the Duyfken replica whilst providing a safe environment.

Work Commitment:


Provide the maximum amount of time available while the ship is berth at Fishing Boat Harbour Fremantle or on numerous locations on the Swan River. Open time (10:00 to 17:00)

Volunteer Guides Responsibilities:


  • To provide historical, educational interpretation and hands on experience for visitors as they step back into history of those who actually worked and lived aboard a 16th century ship.
  • Where required assist Duyfken visitors on and off the ship.
  • Will be required to manage school groups, special interest tours and group tours.
  • Separate school groups from other visitors.
  • Ensure visitors on the Duyfken to have an extraordinary and inspirational experience onboard.
  • On sell Duyfken merchandise when appropriate.
  • Record the number of visitors on the Duyfken.
  • Report all OH&S incidents and additional issues to your Volunteer Coordinator.

Preferred Requirements:


  • Sound knowledge and/or interest in maritime history, tall ships, local history, education and tourism.
  • Provide custom service excellence while distributing information to the visitors.
  • Good communication skills and the ability to communicate clearly to a multitude of individuals.
  • Ability to work with a minimum of supervision or in a team environment.
  • Clear recognition for volunteer guides by incorporating Duyfken attire and wear good, clean casual dress.
  • Ability to control large crowds, primary and secondary school students of various ages and busy situations.
  • Able to follow a Daily Roster.
  • Required to be rostered within confined spaces of the ship.
  • Able to respect the principles of Workplace Diversity, Industrial Democracy and Occupational Health & Safety.

Training:


  • Training session with Duyfken staff prior to the ship’s arrival.
  • Familiarisation visit prior to the opening of the ship.
  • Guides issued with a Duyfken Replica booklet, containing information on operations, emergency procedures, interpretative and historical information about the ship.

Volunteer Benefits:


  • 20% off Duyfken merchandise
  • Duyfken Polo Shirt
  • Duyfken Bucket Hat
  • Duyfken Foundation Certificate of Service

Duyfken Foundation

03/08/2012